Changing Our Game: How Fidelity’s API Strategy is Improving Customer Experiences | Sessions

Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.

In today’s interconnected digital landscape, efficient and secure exchange of data has become a cornerstone for business growth and innovation. In this presentation, we will delve into the game-changing API strategy employed by Fidelity to revolutionize customer experiences. By leveraging cutting-edge Application Programming Interfaces (APIs), Fidelity has embarked on a transformative journey, enhancing its offerings and redefining the way customers interact with Financial Services. We will explore key elements of Fidelity’s APIs and how it will reshape the industry, leading to unparalleled customer experiences. 

Learning Objectives:

1. Fidelity is implementing digital solutions that simplify processes and enhance results for our clients customers and their employees. 
2. Value to Clients: Seamless integration, Personalization, Transparency, Real-time data sharing, Standardization. 
3. Voice of the Customer: Speak to your HR/Payroll providers to demand providers leverage modern technology to reduce friction on data sharing.

Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/. Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.