Changing Our Game: How Fidelity’s API Strategy is Improving Customer Experiences | Sessions

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HR Solutions Theater
Changing Our Game: How Fidelity’s API Strategy is Improving Customer Experiences
In-Person Tuesday 06/25/2024 10:30 AM - 11:00 AM   Add to calendar

Competencies: Business (Behavioral), Organization (Technical), People (Technical), Workplace (Technical) | Intended Audience: All Levels

In today’s interconnected digital landscape, efficient and secure exchange of data has become a cornerstone for business growth and innovation. In this presentation, we will delve into the game-changing API strategy employed by Fidelity to revolutionize customer experiences. By leveraging cutting-edge Application Programming Interfaces (APIs), Fidelity has embarked on a transformative journey, enhancing its offerings and redefining the way customers interact with Financial Services. We will explore key elements of Fidelity’s APIs and how it will reshape the industry, leading to unparalleled customer experiences. 

Learning Objectives:

  1. Fidelity is implementing digital solutions that simplify processes and enhance results for our clients customers and their employees. 
  2. Value to Clients: Seamless integration, Personalization, Transparency, Real-time data sharing, Standardization. 
  3. Voice of the Customer: Speak to your HR/Payroll providers to demand providers leverage modern technology to reduce friction on data sharing.
Tina Strandell Photo
Presenter:
Tina Strandell, Vice President & Squad Leader, HR/Payroll Integration & Partnership Strategy
Deba Sahoo Photo
Presenter:
Deba Sahoo, Sr. Vice President, Product Area Leader, Employer Servicing & Integration