Bambi Vs. Godzilla: How to Deal with Difficult People | Sessions

Difficult people are everywhere! They can be customers, co-workers, bosses, neighbors, even spouses. This program humorously reveals the six basic difficult personality styles that are out to drain you and your organization of vital energy. You will learn what they do, why they do it, and what you can do about it! Participants will learn how to stay empowered in the face of negative, reactive, and draining people – and laugh while they do it. Unfortunately, every business has its share of difficult people to deal with. Some may be customers, some may be co-workers -- but either case, dealing with them in a way that leads to success is a critical skill. "Bambi vs. Godzilla" helps participants understand negative behavior, and to increase their skill level in dealing with difficult personality types.

Learning Outcome 1:Uncover six basic difficult personalities while discovering what they do, why they do it, and what you can do about it.

Learning Outcome 2: Learn how to not react to reactive people.

Learning Outcome 3: Develop strategies for empowering your communication style and moving negative behavior toward positive results.