Conversations Improve Performance, Evaluations Can Undermined It! | Sessions

Search Schedule

Concurrent Session
Conversations Improve Performance, Evaluations Can Undermined It!
In-Person and Virtual Wednesday 06/26/2024 07:30 AM - 08:30 AM   Add to calendar

Competencies: Interpersonal (Behavioral), Leadership (Behavioral), People (Technical) | Intended Audience: Mid-Level, Senior-Level
Workplace Application:
Give your managers a proven, future-focused performance improvement system that transforms individual performance through the use of structured conversations and supportive coaching. 

There are three universal truths about traditional appraisals or evaluations.  They are widely used, universally despised, and are known to be ineffective.  Ratings, criticism, and judgement can demoralize employees and stigmatize their performance.  Coaching, offering support, and providing encouragement improve performance because they are given in realtime, are future-oriented and positive.  Learn the pioneering Performance Conversations method that uses questions and two-way communication to diagnose challenges, replicate successes, and identify opportunities for breakthrough performance.

Learning Objectives:

  • Identify and avoid the shortcomings and common pitfalls of traditional appraisals.
  • Learn to use the Performance Conversations method (from the SHRM-published book of the same name).
  • Learn how to ask questions that galvanize employee engagement and ownership of their contributions.
  • Learn how to define performance and manage it holistically using the efforts-outcomes-behaviors framework.
  • Transform management approaches by shifting one's mindset and skill set from supervision to a coaching model.


Christopher D. Lee, Ph.D; SHRM-SCP Photo
Christopher D. Lee, Ph.D; SHRM-SCP, Managing Partner,