Moving Challenging Conversations Forward: Getting Comfortable with Friction | Sessions

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Concurrent Session
Moving Challenging Conversations Forward: Getting Comfortable with Friction
In-Person and Virtual Monday 06/24/2024 12:30 PM - 01:30 PM   Add to calendar

Competencies: Interpersonal (Behavioral), Leadership (Behavioral) | Intended Audience: Mid-Level, Senior-Level
Workplace Application:
Leave equipped to move challenging conversations forward using communication techniques based on empathy, neuroscience, and the arts to navigate differences. 

Wasted time is wasted money, and the core cause of wasted time is poor communication. Conflict is inevitable at every level of interaction, from entry-level employees to C-Suite. Challenge the notion of conflict resolution and reframe effective collaboration as 'getting comfortable with friction.' By standing confidently on your own values and fully understanding the intentions of your colleagues, you will learn to approach discord courageously and increase the likelihood of a positive outcome.

Learning Objectives:

  • Apply techniques to navigate friction before it becomes conflict.
  • Demonstrate intentional responses to different perspectives.
  • Utilize tools for becoming bravely curious when you don't really want to talk about it anymore.
Hilary Blair, CEO, CSP, MA Photo
Hilary Blair, CEO, CSP, MA, Co-Founder, Keynote Speaker,
ARTiculate: Real&Clear