How to Work With Complicated People | Sessions

Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.

In every workplace, beyond the pressure of performance, meeting deadlines, and navigating change, there lurks a more daunting challenge: working with complicated people. You know the types – the overbearing boss who can't decide if they're a micromanager or an absentee leader, the colleague whose mood swings could give the stock market a run for its money, or the client whose demands could rival those of a diva on a world tour.

When it comes to complicated people, we’ve got options.

1. We can ignore them. But this option doesn’t help us grow.

2. We can try to change them. But we don’t like when people try to change us.

3. We could cancel them.

Are there some people that need to be cut out of our lives? Sure. But when they’re our boss, cutting them out of our lives also means cutting our paycheck. There’s a 4th option that can lead to effective collaboration. And that’s understanding them. How to Work With Complicated People is based on a new book by best-selling author and speaker Ryan Leak, who did a national research study on how to work with complicated people. In this session, Ryan will unpack strategies for effective collaboration with people we often find complicated. With humor, inspiration, and data-driven strategies, Ryan will help us move toward people we’d normally try to avoid. 


Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.

Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.

Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.

Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.