Empathy: The New Work Culture Norm | Sessions

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Concurrent Session
Empathy: The New Work Culture Norm
Tuesday 06/25/2024 12:30 PM - 01:30 PM   Add to calendar

Competencies: Interpersonal (Behavioral), Leadership (Behavioral) | Intended Audience: Mid-Level
Workplace Application:
Empathy is a critical HR leadership skill. It helps to build and sustain positive workplace relationships, foster diversity and inclusion, encourage cooperation and collaboration, and facilitate conflict management. Empathy generates an interest in and appreciation for others, paving the way to more productive working relationships. 

Our workplaces are filled with diverse people whose lives require more from them than ever before. People are managing their personal lives, their families and extended families, their mental health, their emotions, a world that experiences change almost instantaneously, and the everyday stresses that come with being human. Yet we have a difficult time recognizing that these things impact the workplace, and that people are more than the work they do. All people have an innate need to feel understood, heard, or just validated-that life is tough, and we support them.   Enter empathy - our ability to understand what others are feeling and actively share emotions with others. Our ability to lead with empathy and value people for who they are can have a significant impact on the workforce. So, how do we solve it? Join this discussion where we will explore what it means to demonstrate empathy and how we can make this a part of our everyday actions.

Learning Objectives:

  • Define empathy and the various types of empathy.
  • Explore the importance of empathy in the workplace.
  • Discuss how to strengthen empathy skills and remove roadblocks that inhibit empathy.
  • Develop a plan of action for creating a more empathic culture.
Jeremy York, SHRM-SCP Photo
Jeremy York, SHRM-SCP, Lead Consultant and President,
InvigorateHR, LLC