The New Golden Rule: Relationship Management Techniques That Work | Sessions

Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.

Have you ever heard someone say, 'I will NEVER understand her!', 'That's not how I would have reacted', or 'We will just NEVER get along.' If so, you're not alone. HR reports spending an average of 42 percent of their time dealing with employee disputes. Wouldn't your life be more enjoyable if everyone at work could just get along? Uncover the secrets to working with the most difficult team members and learn why the 'golden rule' is wrong when it comes to workplace communications.

Learning Objectives: Understand your unique communication style and how it plays out on your team. Recognize the distinct style of coworkers, managers, and direct reports.Learn to value and appreciate the different qualities that each individual brings to the team. Adapt to, welcome, and respect various personalities among team members to move toward a common goal. Work successfully and efficiently as part of a solid and high-functioning team.


Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.

Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.

Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.

Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.