Communication and Connection: Insights from a Hostage Negotiator | Sessions

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Concurrent Session
Communication and Connection: Insights from a Hostage Negotiator
Tuesday 06/25/2024 03:30 PM - 04:30 PM   Add to calendar

Competencies: Interpersonal (Behavioral), Leadership (Behavioral) | Intended Audience: Early Career, Mid-Level, Senior-Level, Executive-level
Workplace Application:
Managing escalating emotional situations is a routine activity for HR professionals, and having a guiding framework for this process is critical to your success. 

Your ability to be influential within conflict resolution is one of the top skills required in 2024.  'Communication and Connection' will introduce the principle-based framework used in crisis negotiations and share how you can use this same framework to navigate tense situations, finding positive resolutions in even the most challenging moments.

Learning Objectives:

  • Have an understanding of how emotions impact how people make decisions.
  • Become familiarized with the FBI skills of active listening.
  • Know the five aspects of the perfect delivery of the message.
  • Learn four drivers of human behavior.
Scott Tillema Photo
Scott Tillema, Partner,
The Negotiations Collective