803: Conflict De-escalation and Resolution for the HR Professional | Sessions
Conflict is everywhere, and it's unavoidable. For many of us, it can be hard to admit that we're not as good at effectively resolving conflict as we'd like to be. However, we have different tools at our disposal that help us navigate the waters of conflict – we just must figure out how to use them. Learn to identify the conditions that create conflict, the specific causes that trigger it, and the techniques for resolving conflict. Conflict takes many forms, including the agitated employee or manager who must be redirected from the situation, helped to deescalate their anger, and finally gotten into a dialogue about how to solve the problem. In this session, we'll address the full range of conflicts from the critical to the chronic and what to do about each of them to reach understanding – even if agreement isn't possible.
- Demonstrate techniques to redirect and de-escalate conflict wherever it occurs.
- Show quick techniques that you can use to help improve your employees' and managers' emotional intelligence.
- Evaluate the causes for conflict and what can be done about them.
- Create solutions for conflict.