803: Conflict De-escalation and Resolution for the HR Professional | Sessions

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Preconference Workshop
803: Conflict De-escalation and Resolution for the HR Professional
Additional fee and registration required
In-Person Sunday 06/23/2024 08:00 AM - 12:00 PM   Add to calendar

Competencies: Interpersonal (Behavioral), Leadership (Behavioral) | Intended Audience: Mid-Level, Senior-Level
Workplace Application:
Attendees will learn how to approach and resolve conflict from a constructive, emotionally intelligent perspective. 

Conflict is everywhere, and it's unavoidable. For many of us, it can be hard to admit that we're not as good at effectively resolving conflict as we'd like to be. However, we have different tools at our disposal that help us navigate the waters of conflict – we just must figure out how to use them. Learn to identify the conditions that create conflict, the specific causes that trigger it, and the techniques for resolving conflict.     Conflict takes many forms, including the agitated employee or manager who must be redirected from the situation, helped to deescalate their anger, and finally gotten into a dialogue about how to solve the problem. In this session, we'll address the full range of conflicts from the critical to the chronic and what to do about each of them to reach understanding – even if agreement isn't possible.

Learning Objectives:

  • Demonstrate techniques to redirect and de-escalate conflict wherever it occurs.
  • Show quick techniques that you can use to help improve your employees' and managers' emotional intelligence.
  • Evaluate the causes for conflict and what can be done about them.
  • Create solutions for conflict.
Robert  Bogue Photo
Presenter:
Robert Bogue, President,
Thor Projects LLC
Terri  Bogue Photo
Presenter:
Terri Bogue, Chief Operations Officer,
Thor Projects LLC