Influence in Conflict Resolution | Sessions

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Concurrent Session
Influence in Conflict Resolution
In-Person Tuesday 06/13/2023 10:30 AM - 11:30 AM   Add to calendar

Competencies: Interpersonal (Behavioral), Leadership (Behavioral) | Intended Audience: Mid-Level
Workplace Application:
Managing escalating emotional situations is a routine activity in HR, and having a guiding framework for this process is critical to your success. 


Your ability to be influential within conflict resolution is critical to your success as a human resource professional.  Scott Tillema is a FBI trained hostage negotiator and senior associate with The Negotiations Collective.  This session will introduce the principle-based framework used in crisis negotiations and share how professionals in HR can use this same framework to navigate tense situations, helping them find safe and successful resolutions in even the most challenging moments.

Learning Objectives:

  • Have an understanding of how emotions impact how people make decisions.
  • Learn the four principles required to successfully influence others: Understanding, Timing, Delivery and Respect.
  • Know how Fairness, Empathy, Autonomy and Recognition need to be attended to to ensure anti-escalation.
  • Appreciate the impact of cognitive biases on our thinking.

In-person session offerings are on a first-come, first-served basis.

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Scott Tillema Photo
Scott Tillema, Senior Associate,
The Negotiations Collective