Empathy: A Critical Component of Business Success | Sessions

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Concurrent Session
Empathy: A Critical Component of Business Success
In-Person Wednesday 06/14/2023 07:30 AM - 08:30 AM   Add to calendar

Competencies: Leadership (Behavioral), People (Technical) | Intended Audience: Mid-Level, Senior-Level
Workplace Application:
Attendees will learn about empathy, it's impact to business performance, and how to measure it at their organization using SHRM's Empathy Index Tool. 

In today's world of work, empathy is a critical component to organizational culture.  It not only impacts employee attitudes and behaviors, but also impacts an organization's bottom-line results.  Research showing empathy's impact on organizations will be shared, pointing to the need for organizations to both measure empathy and make it an area of focus for HR practitioners.  SHRM's new Empathy Index Tool will be shared as a measurement solution for organizations to use in determining where they are on the empathy scale, how they compare to organizational empathy benchmarks, and where they may be able to focus potential efforts for improvement.

Learning Objectives:

  • Define empathy and its components.
  • Identify how organizational empathy impacts employee attitudes and behaviors.
  • Identify how organizational empathy impacts a business's bottom-line results.
  • Understand how to use SHRM's new Empathy Index Tool.

In-person session offerings are on a first-come, first-served basis.

To view all event accessibility & accommodations details visit here.

If a speaker has provided session materials, please visit https://presentations.shrm.org

Alexander Alonso, Ph.D., SHRM-SCP Photo
Alexander Alonso, Ph.D., SHRM-SCP, Chief Knowledge Officer,