Empathy: A Critical Component of Business Success | Sessions
In today's world of work, empathy is a critical component to organizational culture. It not only impacts employee attitudes and behaviors, but also impacts an organization's bottom-line results. Research showing empathy's impact on organizations will be shared, pointing to the need for organizations to both measure empathy and make it an area of focus for HR practitioners. SHRM's new Empathy Index Tool will be shared as a measurement solution for organizations to use in determining where they are on the empathy scale, how they compare to organizational empathy benchmarks, and where they may be able to focus potential efforts for improvement.
- Define empathy and its components.
- Identify how organizational empathy impacts employee attitudes and behaviors.
- Identify how organizational empathy impacts a business's bottom-line results.
- Understand how to use SHRM's new Empathy Index Tool.
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