How Peloton Interactive Recognizes and Engages its Global Member Support Team | Sessions
Peloton Interactive employs nearly 1,000 Member Support Associates across the Globe. Due to the pandemic, their hourly workforce was growing rapidly while COVID conditions kept team members working from home. As with many companies, the remote environment resulted in loss of the ability to drop a branded promo item or a gift card at someone’s desk or have leaders “drive-by” to provide kudos to rock star Associates.
As a company whose core values include Putting Members First, Peloton immediately sought to increase connection with their workforce to maintain engagement and customer service during this time of change. Peloton started by surveying Member Support Center Associates at all levels to determine what incentives would resonate and drive continued commitment even in an ever-changing landscape.
Hear from Peloton how they developed and launched their new reward and recognition program that gives employees what they want, and how it has exceeded expectations for engagement rates among both hourly Associates and salaried leaders.
- How to develop a recognition program that aligns to your company’s culture and values.
- How to engage hourly and other remote workers who are notoriously difficult to engage and retain.
- The importance of offering rewards employees ACTUALLY want and meeting them in the channels where they are already talking.
- Examples of how your organization can create a culture of consistent recognition and appreciation.
In-person session offerings are on a first-come, first-served basis.
Brought to you by: Reward Gateway