How Peloton Interactive Recognizes and Engages its Global Member Support Team | Sessions

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Concurrent Session
How Peloton Interactive Recognizes and Engages its Global Member Support Team
In-Person Monday 06/13/2022 03:30 PM - 04:30 PM   Add to calendar

Competencies: Interpersonal (Behavioral), People (Technical)
Workplace Application:
Hear a live case study of how an organization listened to its frontline, hourly Associates to develop a reward and recognition program giving employees what they want and resulting in higher employee engagement and retention.  

Peloton Interactive employs nearly 1,000 Member Support Associates across the Globe. Due to the pandemic, their hourly workforce was growing rapidly while COVID conditions kept team members working from home. As with many companies, the remote environment resulted in loss of the ability to drop a branded promo item or a gift card at someone’s desk or have leaders “drive-by” to provide kudos to rock star Associates.

As a company whose core values include Putting Members First, Peloton immediately sought to increase connection with their workforce to maintain engagement and customer service during this time of change. Peloton started by surveying Member Support Center Associates at all levels to determine what incentives would resonate and drive continued commitment even in an ever-changing landscape.

Hear from Peloton how they developed and launched their new reward and recognition program that gives employees what they want, and how it has exceeded expectations for engagement rates among both hourly Associates and salaried leaders.

Learning Objectives:

  • How to develop a recognition program that aligns to your company’s culture and values. 
  • How to engage hourly and other remote workers who are notoriously difficult to engage and retain.
  • The importance of offering rewards employees ACTUALLY want and meeting them in the channels where they are already talking.
  • Examples of how your organization can create a culture of consistent recognition and appreciation.

In-person session offerings are on a first-come, first-served basis.

Brought to you by: Reward Gateway

Stacey Sullivan Photo
Presenter:
Stacey Sullivan, Senior Manager, Employee Engagement and Communications of Global Member Support
Alexandra Powell Photo
Presenter:
Alexandra Powell, Director of Client Culture and Engagement,
Reward Gateway