704: Conflict is WAR! Conflict and Confrontation Skills for HR Professionals | Sessions
*Additional registration and fee required.
Conflict is everywhere, and unavoidable, no matter how hard we try. Unfortunately, confrontation is a necessary byproduct and it's what you do with it that's key. If you have ever avoided saying what needed to be said because you hate conflict or regretted saying something in the heat of the moment, then this is the session for you. In this dynamic, high energy, and highly interactive training you will learn the best conflict management skills, what conflict is, and what it means to confront someone. Attendees will learn how to effectively manage conflict and confrontation in the real world.
- Learn what conflict really is and why we avoid it so you can confidently address any future issue
- Understand the difference between conflict and confrontation and why that is critical to your success
- Learn specific steps and language to use when addressing any confrontation